Survey Templates Customer Satisfaction Surveys 21 Customer satisfaction survey questions and survey template

21 Customer satisfaction survey questions and survey template

This customer satisfaction survey example is designed for a complete 360 CSAT evaluation and measurement of your consumer's satisfaction levels with 21 unique questions to measure Net Promoter Score, Customer Effort Score, CSAT, customer service satisfaction, etc.

Use this sample questionnaire and start increasing customer retention score and customer recommendations for your products and services. This sample customer satisfaction questionnaire is generic, you can customize it for free for any industry based on your needs.

How well did our products meet your expectations?
Please rate our products or services for the following parameters:
Very Satisfied
Very Dissatisfied
Cost effectiveness
Value for money
Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
 How was your experience in the following areas of our customer service:
Very satisfactory
Somewhat satisfactory
Somewhat unsatisfactory
Very unsatisfactory
Pre-purchase support
Post-purchase support
Issue resolution speed
Subject matter expertise of support executive
Politeness of the support executive
Post-resolution followup procedure
How often do you use our product / service?
Please add any further comments / suggestions for us:

Customer satisfaction survey example

This example of a CSAT survey helps measure client satisfaction using different types of questions including net promoter score NPS question, demographic questions, multiple-choice questions, and open text or open-ended questions. You can use this questionnaire and customize it to include rating scale questions and others to collect customer feedback and evaluate how your customers feel. A great customer experience along with good customer support creates a loyal customer for your brand.

Top 3 reasons to use these customer satisfaction survey questions in your survey

1. Product evaluation: Get a pulse of your customers or clients to measure their appreciation levels for your product. Attribute ratings against different qualitative parameters of your product to gather quality feedback and make decisions to improve your product.

2. Service evaluation: Customer service is one of the biggest contributors to client satisfaction and measuring it is vital to any customer-driven organization. This template can help you explore loopholes or shortcomings in your service program and act upon them.

3. Open-ended feedback: Open-ended questions are very effective in exploring the customer demands that might be easily looked over otherwise. These help organizations to deep-dive into consumers' needs and make important business decisions.